POINTTWOFIVE SECOND is a Total Scent Brand that tells My Story through scent.

Purpose of Use	Data Items Collected	Retention Period
To verify your intention to sign up and identify/authenticate you as a member; to confirm that you are at least 16 years old and comply with age restrictions; to create and manage your Global Mall account and login; to provide and manage Services such as orders, payments, and My Page; to prevent fraudulent use and misuse; to respond to disputes and comply with legal obligations	(At sign-up) Name, ID (username), password, email address, mobile phone number, country/region of residence (Where necessary for age or identity verification) Date of birth, verification token (e.g., CI) (Automatically collected during use) IP address, browser/device information, access time, service usage logs, etc.	Until your account is deleted or until the purposes above are fulfilled, after which the data will be promptly deleted However, where applicable laws require retention (e.g., e-commerce and tax laws), the data will be stored only for the statutory period and then deleted - Records of contracts, payments, and supply of goods: 5 years - Records of consumer complaints and dispute resolution: 3 years - Access logs: 3 months, etc.

Shipping & Refund Policy

Shipping Information

We currently ship to the following countries:
US and Cananda (3-5 business days)
Singapore, Hongkong, Taiwan, Australia (2-4 business days)
EU, UK, Norway, Switzerland (4-7 business days)
UAE and rest of the world (4-6 days)

Estimated Delivery Time:
Depending on the destination and carrier, delivery usually takes 2–7 business days.
This is an estimated timeframe and may vary due to customs clearance, natural disasters, or other unforeseen circumstances.
Orders placed from countries or regions where shipping is unavailable may be automatically canceled.

Tracking Orders

Once your order has been shipped, you will receive an email containing tracking information.
You can also check your tracking link through your account on our website.
Tracking information may take up to one (1) business day to appear after shipment.

Duties and Taxes

Orders shipped to the United States, Europe, Singapore, Hong Kong, Taiwan, Australia, the United Arab Emirates, and Canada are processed under Delivered Duty Paid (DDP) terms.
You will not be required to pay any additional duties or taxes upon delivery.

Return Policy

Returns due to a change of mind are not accepted.
Perfume products are classified as hazardous materials and hygiene-related goods and are therefore exempt from withdrawal rights under certain consumer protection laws.
Additionally, as hazardous materials require specialized packaging and handling, and because we currently operate on a direct-shipping model from Korea, returns cannot be accepted at this time.

Defective or Incorrect Goods

If you receive a product that is damaged, defective, or different from your order, please contact our customer service within 14 days of receipt.
Refunds will be processed to the original payment method and may take approximately 2–15 business days to complete.
Refund requests that are deemed fraudulent or excessive may be declined.

Refund Procedure

Please submit your refund or return request in one of the following ways:

Through the inquiry section on your My Page
By email to cs@025s.co.kr, providing the following information:
- Order number
- Photos of the damaged or incorrect product
- Photo of the shipping label

Once your request has been received, our team will review it.
If the product is confirmed to be defective, we will proceed with the refund process.

Legal Notice

This refund policy is provided in addition to any statutory warranty rights (e.g., the EU 2-year legal guarantee).
Consumers continue to retain all rights granted under applicable laws.