POINTTWOFIVE SECOND is a Total Scent Brand that tells My Story through scent.

Purpose of Use	Data Items Collected	Retention Period
To verify your intention to sign up and identify/authenticate you as a member; to confirm that you are at least 16 years old and comply with age restrictions; to create and manage your Global Mall account and login; to provide and manage Services such as orders, payments, and My Page; to prevent fraudulent use and misuse; to respond to disputes and comply with legal obligations	(At sign-up) Name, ID (username), password, email address, mobile phone number, country/region of residence (Where necessary for age or identity verification) Date of birth, verification token (e.g., CI) (Automatically collected during use) IP address, browser/device information, access time, service usage logs, etc.	Until your account is deleted or until the purposes above are fulfilled, after which the data will be promptly deleted However, where applicable laws require retention (e.g., e-commerce and tax laws), the data will be stored only for the statutory period and then deleted - Records of contracts, payments, and supply of goods: 5 years - Records of consumer complaints and dispute resolution: 3 years - Access logs: 3 months, etc.

Shipping & Refund Policy

Shipping Rates

Region	United States	EU, United Kingdom, Norway, Switzerland	Singapore, Hong Kong, Taiwan, Australia	UAE
Shipping Method	UPS Standard	DHL Express	DHL Express	DHL Express
Estimated Delivery	2–6 business days	3–5 business days	2–4 business days	5–7 business days
Free Shipping	Orders over USD 60 (before VAT)
Shipping Fee	USD 10	USD 30	USD 30	USD 30

Tracking Orders

Tracking information is available within 2–3 business days after your order has been shipped.
Once your order has been dispatched, tracking details will be sent by email and can also be viewed from your order history on our website.

Duties and Taxes (International Orders)

Orders shipped to Canada, Australia, the EU/EFTA (31 countries), Singapore, Hong Kong and Taiwan are shipped under Incoterms 2020 (DDP).
Import duties, taxes and customs handling fees are included. No additional charges apply upon delivery.

Order Information

Please enter your name, phone number and shipping address accurately when placing your order.
Orders that cannot be delivered due to incomplete or incorrect shipping information are not eligible for a refund.
If you need to update your shipping address, please contact Customer Service as soon as possible.
Once your order has been shipped, changes to the shipping address may no longer be possible. If your shipment is already in transit, please contact the carrier directly.

Carrier Information

Region	Carrier	Website	Hotline	Hours
United States	UPS Standard	UPS Support Center	+1-800-742-5877	Mon–Fri: 6:00 AM–1:00 AM (ET) Sat: 8:00 AM–8:00 PM (ET)
International	DHL eCommerce	DHL eCommerce Support	+1 317-554-5191	Mon–Fri: 8:00 AM–9:00 PM (ET) Closed Sat & Sun
International	DHL Express	DHL Express Customer Service	—	—

Shipping Restrictions

We do not ship to APO/FPO/DPO addresses, Alaska, Hawaii or other U.S. territories.
Delivery to certain remote international destinations may not be available.

Return Policy

Returns due to a change of mind are not accepted.
Perfume products are classified as hazardous materials and hygiene-related goods and are therefore exempt from withdrawal rights under certain consumer protection laws.
Additionally, as hazardous materials require specialized packaging and handling, international order returns are unavailable at this time.

Defective or Incorrect Goods

If you receive a product that is damaged, defective, or different from your order, please contact our customer service within 14 days of receipt.
Refunds will be processed to the original payment method and may take approximately 2–15 business days to complete.
Refund requests that are deemed fraudulent or excessive may be declined.

Refund Procedure

Please submit your refund or return request in one of the following ways:

Through the inquiry section on your My Page
By email to cs@025s.co.kr, providing the following information:
- Order number
- Photos of the damaged or incorrect product
- Photo of the shipping label

Once your request has been received, our team will review it.
If the product is confirmed to be defective, we will proceed with the refund process.

Legal Notice

This refund policy is provided in addition to any statutory warranty rights (e.g., the EU 2-year legal guarantee).
Consumers continue to retain all rights granted under applicable laws.